Thank you for shopping at HK ShopGlobal. This Shipping Policy explains how orders placed through darkviolet-zebra-784423.hostingersite.com, operated by HK ShopGlocal CO., Ltd. are processed, shipped, and delivered.

By placing an order on our website, you agree to this Shipping Policy.

1. Company Information

Company Name: HK ShopGlocal CO., Ltd.
Address: 61-65 Chatham Road South, Tsim Sha Tsui, HK
Email: hkglobalshopllc@163.com
Website: darkviolet-zebra-784423.hostingersite.com

2. Order Processing Time

Orders are typically processed within 1–5 business days after payment is successfully confirmed.

For custom, personalized, or made-to-order sticker products, processing may take 3–7 business days or longer depending on the complexity, quantity, and confirmation of design details.

Orders are not processed or shipped on weekends or public holidays unless otherwise stated.

3. Shipping Time

Estimated delivery times may vary depending on the shipping destination, product type, and carrier service. Typical delivery estimates are as follows:

  • Domestic shipping: 3–10 business days
  • International shipping: 7–20 business days

Please note that these are estimated delivery windows only and are not guaranteed.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your order.

Shipping costs may vary based on:

  • Delivery destination
  • Order weight or size
  • Shipping method selected
  • Promotional free shipping offers, if available

Any customs duties, import taxes, or additional charges imposed by the destination country are the responsibility of the customer unless otherwise stated.

5. Order Tracking

If tracking is available for your shipment, tracking information will be sent to your email after the order has been shipped.

Please allow some time for tracking updates to appear after shipment confirmation, as carrier systems may take time to update.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at the time of purchase.

We are not responsible for delays, failed deliveries, or additional costs caused by:

  • Incorrect or incomplete shipping addresses
  • Unclaimed packages
  • Refused deliveries
  • Invalid contact information provided by the customer

If you notice an error in your shipping details, please contact us immediately at hkglobalshopllc@163.com.

7. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, clearance fees, or other destination-related charges may apply depending on your country’s regulations.

These charges are not included in the product price or shipping fee unless explicitly stated and are the responsibility of the customer.

We are not responsible for delays caused by customs inspections or clearance procedures.

8. Delivery Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • High order volume
  • Carrier delays
  • Customs processing
  • Severe weather
  • Public holidays
  • Force majeure events
  • Incorrect shipping information

We are not liable for shipping delays caused by external logistics or customs issues.

9. Lost, Stolen, or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please contact us at hkglobalshopllc@163.com.

We may assist by:

  • Reviewing shipment details
  • Contacting the shipping carrier when appropriate
  • Helping you check the status of the package

However, we are not responsible for packages lost or stolen after confirmed delivery unless otherwise required by law or carrier policy.

10. Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery and provide:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Photos of the package if applicable

We will review the issue and determine whether a replacement, refund, or other resolution is appropriate.

11. Split Shipments

In some cases, items in the same order may be shipped separately due to stock availability, packaging requirements, or fulfillment arrangements. If this happens, you may receive multiple shipment confirmations.

12. Failed Delivery or Returned Packages

If a package is returned to us due to failed delivery, refusal, incorrect address, or inability to complete delivery, we may contact you to arrange reshipment.

Additional shipping charges may apply for reshipment unless the issue was caused by our error.

13. Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice. Any changes will become effective once posted on this page.

14. Contact Us

If you have any questions about this Shipping Policy, please contact us: hkglobalshopllc@163.com