OUR STORES

VISIT OUR NEW
STORE IN HK

61-65 Chatham Road South, Tsim Sha Tsui, Hong Kong

INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Is it the product I purchased

Regarding the product you have purchased, we will display our label on your PayPal account, such as label order item+order number. For example, Label Order item FDR53S185P

Where can I view my sales receipt?

In your PayPal account, you can see the information about your purchase receipt. Our website does not provide any additional receipts

How can I return an item?

Firstly, you can communicate with us on the website and provide us with the refund information, or you can process it through our customer service email on PayPal. Please do not file a PayPal complaint as it may affect our communication with you and the refund process. To contact our customer service email, we will reply to your message within 12 hours.

Will you restock items indicated as “out of stock?”

Our products will appear, but we have sufficient inventory. Once there is a shortage of inventory, we will quickly replenish it.

Can I find my logistics tracking number

After we ship the goods, you can see the logistics order trajectory. We will provide the shipping company and logistics tracking number, which you can check on the corresponding platform. If you cannot find it, you can obtain the logistics trajectory information through the website's online customer service.

INFORMATION ABOUT US

CONTACT US FOR ANY QUESTIONS